Who We Are
A Company That Started With a Difficult Question
Pebbleway began in 2015 when two families in Tainan found themselves asking the same thing at the same time: how do you find someone trustworthy to help care for an elderly parent at home? Not in a facility. Not on a waitlist. At home, with dignity, in a way the person would actually want.
What started as a small network of vetted caregivers has grown into a structured service with three distinct care programmes, a dedicated coordination team, and a reputation built almost entirely on family-to-family referrals.
We are not a healthcare provider—we don't claim to be. What we offer is something different: consistent, warm, professional presence during the hours when it matters most to your family.
Our Mission
To make the transition into elder care—at whatever stage it comes—feel less overwhelming and more human.
Our Vision
A Taiwan where every elderly person who wants to stay at home has access to reliable, thoughtful, culturally sensitive support.
Our Values
Honesty with families. Patience with seniors. Respect for individual dignity—regardless of care level or cognitive state.
The People Behind Pebbleway
Our Core Team
Each person on our team chose this work because it matters. Credentials are important—but the care they bring to it is what families remember.
Sarah Chen
Director of Care Services
Sarah has worked in elder care coordination in Taiwan and Singapore for over twelve years. She oversees all care assessments and caregiver placements, with particular attention to long-term compatibility.
Michael Lin
Head of Caregiver Training
Michael developed our internal training programme from the ground up. His background is in occupational health and elder rehabilitation, and he trains each new caregiver personally before they begin their first placement.
Grace Wang
Senior Care Coordinator
Grace is the first point of contact for most families who reach out to Pebbleway. She guides families through the initial assessment, answers questions without pressure, and supports transitions whenever care needs change.
How We Work
Our Standards & Protocols
The families who trust us expect consistency. Here's how we make sure we deserve it.
Full Background Verification
Every caregiver undergoes identity checks, criminal record review, and employment history verification before being introduced to any family.
Structured Onboarding Training
New caregivers complete a structured programme covering elder care fundamentals, communication techniques, cognitive support approaches, and emergency response.
Ongoing Review & Feedback
Placements include scheduled reviews with both the family and the caregiver. Concerns are addressed directly—no bureaucratic delays.
Family Privacy Respected
All information shared with us—about health, family dynamics, and household details—is handled with strict confidentiality and professional discretion.
Taiwan Home Care Association Member
Pebbleway operates in alignment with the professional standards outlined by Taiwan's home care sector. Our practices are reviewed and updated as those standards evolve.
Careful Matching Process
We don't assign the nearest available caregiver. For ongoing care, we match based on communication style, personality fit, and the individual needs of the senior involved.
What We Believe
The Values That Shape Our Work
Elder care in Taiwan carries a particular weight. Families feel the pull between wanting to be present and needing to work, between the expectation of filial responsibility and the reality of limited time and knowledge. We don't judge that complexity—we help navigate it.
Pebbleway caregivers are selected not just for technical skill but for their ability to be a genuine presence in someone's day. That means listening when a senior wants to talk, adjusting when a routine needs to change, and noticing the small things that families—who aren't there every hour—might miss.
We believe transparency is the foundation of good care. Families should know what is happening, what has changed, and what we are doing about it. This means honest reporting, direct communication, and a willingness to say when something isn't working—so it can be addressed.
Over ten years in home care in southern Taiwan, we have learned that what families need most is not a list of services. It's confidence—that the person looking after their loved one is capable, kind, and genuinely invested in that person's wellbeing.
SPEAK WITH OUR TEAM
We're Happy to Answer Your Questions
No obligation. No sales pitch. Just a conversation about what your family is going through and how we might be able to help.
Contact Pebbleway