Privacy Policy

1. Introduction

Pebbleway ("we", "us", "our") is committed to handling personal information with care and transparency. This Privacy Policy explains what information we collect, how it is used, and the choices available to you. It applies to all services provided by Pebbleway, including our website at pebblewen.info and our in-home care services. If you have questions, you can reach our privacy contact at [email protected].

2. Data We Collect

We collect personal information in the following ways:

• Contact forms and enquiries: name, email address, phone number, and any information provided in your message.
• Service intake: details about the elderly individual requiring care, living arrangements, and care preferences (provided voluntarily by the family).
• Website usage: anonymised data about how pages are visited, gathered through analytics tools.
• Communication: emails and phone records related to service arrangements.

We do not collect sensitive medical information through our website. Any health-related context shared during care consultations is handled with strict confidentiality and is not stored in digital systems without explicit family consent.

3. How We Use Your Information

• To respond to enquiries and provide information about our services.
• To arrange and manage care engagements on behalf of the family.
• To communicate about ongoing care arrangements, including updates and reports.
• To improve our website and service quality through anonymised usage data.
• To comply with applicable legal and regulatory requirements in Taiwan.

We do not use personal information for unsolicited marketing communications. We do not sell or rent personal data to third parties.

4. Legal Basis for Processing

We process personal data on the following legal grounds:

• Consent: where you have voluntarily submitted information through our contact form or during consultations.
• Contractual necessity: to fulfil service arrangements entered into with our clients.
• Legitimate interests: for internal communications, care coordination, and quality assurance, where these interests do not override your rights.
• Legal compliance: where retention of data is required under Taiwanese law, including the Personal Data Protection Act (PDPA).

5. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy:

• Enquiry records: up to 12 months from last contact if no service engagement followed.
• Active client records: for the duration of the service engagement, plus three years thereafter.
• Financial and billing records: seven years, as required under Taiwanese accounting regulations.

Records are securely deleted when retention periods expire.

6. Data Security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, disclosure, or loss. These include access controls, encrypted storage for sensitive records, and limiting access to personal data to staff who require it for their role. In the event of a data breach that poses risk to individuals, we will notify affected parties in accordance with applicable Taiwanese law.

7. Cookies

Our website uses cookies to understand how visitors use the site and to remember consent preferences. For detailed information about which cookies we use and how to manage them, please refer to our Cookie Policy.

8. Third-Party Services

We may use the following third-party tools, which may process data on our behalf:

• Google Analytics: anonymised website traffic analysis.
• Email service providers: for sending enquiry confirmations and communications.

We do not share identifiable personal data with advertising networks. Our website may contain links to external resources; we are not responsible for the privacy practices of those sites.

9. Your Rights

Under Taiwan's Personal Data Protection Act and, where applicable, international privacy frameworks, you have the following rights:

• The right to access personal data we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your data, subject to legal retention requirements.
• The right to withdraw consent for processing at any time.
• The right to object to specific uses of your personal data.
• The right to lodge a complaint with the relevant authority in Taiwan.

To exercise any of these rights, please contact us at [email protected]. We aim to respond within 14 business days.

10. Children's Privacy

Our services are directed at adults and family members of elderly individuals. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that such data has been collected, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with an updated revision date. We encourage you to review this page periodically. Continued use of our website or services after a policy update constitutes acceptance of the revised terms.

12. Contact Information

For privacy-related questions, requests, or concerns:

• Email: [email protected]
• Address: No. 260, Section 5, Daan Road, East District, Tainan 701, Taiwan
• Phone: +886 3 720 2744

Pebbleway is the data controller for personal information collected through this website and our services.